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General Questions |
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Can I trust Transfer Intelligence and is it safe to book online? |
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Yes. After 5 years successfully organising transfers for the British market, rest assured you we have compiled a list of client testimonials to read. When it comes to booking our secure credit and debit card handler offers a safe booking. |
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How do I get in contact with Transfer Intelligence in an emergency? |
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By telephoning our help lines on:
+33 (0) 6 74 96 45 15 (Emergency out of hours telephone number)
+33 (0) 450 37 71 27 (office number) |
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Why can't I get instant quotes on all routes? |
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Some routes vary in price depending on the numbers in your party, time or date of travel. By quoting specifically to your requirements you receive the best possible price available. |
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How long does it take to receive a specific transfer quote? |
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On average most quotes are with you within 24 hours. In some cases this can take longer, however you may receive your quote within a few hours. |
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I would like to make a booking within the 3 days before date of travel, how can I do this? |
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Please call us and we will be able to confirm the availability and take your booking over the phone. Please note that last minute bookings will incur a surcharge. |
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Can I call Transfer Intelligence by telephone for a quote on a transfer? |
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Yes. We will take your details and travel requirements over the phone and get back to you ASAP with a competitive price. |
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Is my e-mail confirmation a valid ticket? |
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The e-mail sent by us with a confirmed booking ref. number is your valid ticket. Just show it to your transfer driver on arrival. Pleas make sure you have read through all important information on this before travel. |
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What vehicles are available for my use? |
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Please note that we use a range of vehicles therefore cannot guarantee vehicle sizes but typical examples will include:
Shared Shuttle buses – up to 8 passengers
Private Minibus – up to 20 passengers
Private Taxi – up to 3 passengers
private Coach – up to 55 passengers
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What is included in the cost of a transfer? |
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When booking a private transfer:
-Exclusive use of the fully equipped vehicle & driver
-Guaranteed service and 24 hr help-line
-Changes to your name & contact number
-Fuel & Toll charges
What is not included:
-Drivers meal or board
-Waiting time charges
-Gratuities
-Changes to your booking
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How do I cancel or change my booking? |
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See TI Terms & Conditions. |
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What happens if I leave something in the transfer vehicle or boat? |
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Call the TI Emergency Telephone number immediately, with your transfer details and description of missing items and we will endeavour to deliver them to you. You may be charged if the driver has to make a special journey. |
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Airport To Resort Transfers |
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What is the difference between a Shared & Private transfer? |
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Shared Transfer – sold by the seat. This is based on sharing with other passengers; there may be stops en route to other resorts and a wait of up to 1 hour at the airport for other flights. Door to door service, unless booked within 3 days of the date of travel or unless otherwise stated.
Private Transfer – sold by the vehicle. This is a private vehicle, door to door transfer booked for your party only. Your driver will be waiting, displaying your name on a signboard, on arrival at the airport and take you directly to your vehicle. |
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How is the scheduled shared transfer different? |
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This service that operates on scheduled routes at scheduled times. This means the cost of the booking will be very affordable for small bookings of 1-3 passengers but will not offer the benefits of door-to-door private & shared transfers. Transfers leave at precise times and do not wait; there may be stops en route to other resorts and even changes on route. |
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Are Saturday and holiday period transfers different from weekday transfers? |
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Yes due to the fact the majority of 'changeover' days being Saturday, Airports and roads tend to be busier than normal. Therefore transfer times may take longer than 'normal'. You will be notified by email or telephone if your return pick up times need to be brought forward. Please note that if you are travelling between 9am and 1pm, or if there is bad weather we may re-schedule to collect you earlier, if need be. |
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How do I get a transfer quote on-line? |
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Easy, just click onto the BOOK NOW button and fill in your travel details the following page will give you the actual price for the transfer. |
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So how do I book a transfer on-line? |
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Easy, just click onto the BOOK NOW button, fill in your travel details and the transfer options will be displayed in price order, select what is suitable and press the Book Now button. Follow the 4 simple steps and your booking details will then be confirmed via email. |
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What happens in case of flight delays? |
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If you are aware of any changes to your flight please contact us immediately, we can then make necessary changes to our schedule to ensure your driver will be waiting for your flight arrival.
Normally charges will not be made for delays of under an hour but you will have to pay waiting time charges for delays over one hour (regardless whether you have informed us), unless you have selected the "Waiting time waiver". |
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How do I find my driver when I reach the airport? |
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The Transfer Intelligence driver will be waiting for you at the arrival gate, holding a sign showing your parties name. Please note, that your pick-up will be scheduled for 30mins after your flight has landed to allow for disembarkation & baggage reclaim. Show the driver your emailed ticket and you will be seated in the vehicle without delay. |
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What do I need to know if there is a different number of passengers on each journey leg? |
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Please note when looking at return transfers for different passenger numbers you may have to check the prices by entering the details for each way individually. If the number of passengers on each journey leg falls into a different categories then please check journey leg prices individually:
1-3 passengers Taxi
4-8 Passengers Minibus
9-30 Passengers Coach |
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I have lots of Luggage, will there be room? |
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Each passenger is allowed one Suitcase/Holdall. If you have more luggage than this please inform us at the time of booking as well as the number of skis/snowboards/golf bags you will be carrying.
Please note when booking online your vehicle will be assigned depending on passenger numbers, this means there may be the exact number of seats for the number of passengers. If you require mor romm please select more passengers. |
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What happens if my flight is delayed? |
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If you know before you board the plane, inform TI immediately on 00 33 (0) 6 74 96 45 15. A private transfer will wait for you or come back for you. (You will be charged for any waiting time unless you have selected the waiting time waiver, where you are allowed a delay up to 5hrs). For a shared transfer we will do our best to fit you onto the next available shared shuttle, but this cannot be guaranteed – please read our Term & Conditions for further details. |
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What happens if a passenger in my party misses a flight or a connecting flight? |
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See TI Terms & Conditions. |
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What happens if I’ve lost my luggage? |
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All airlines have handling agents who will organise your luggage to be sent to your resort address ASAP. If you are delayed in finding your luggage please notify TI so we can inform the driver.(You will be charged for any waiting time unless you have selected the waiting time waiver, where you are allowed a delay up to 5hrs). |
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Which is better renting a car or booking a transfer? |
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Transfer Intelligence have put together an extensive answer for this question see it on the Airport Transfer Guide. |
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Luxury VIP Transfers & Tours |
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Are the Tours private (just for our group) or with other passengers? |
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The tours are private door to door, personalised to your requirements. |
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What kind of vehicle is used for the Tours & Transfers? |
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We have a selection of vehicles available, suitable for the number of passengers travelling. |
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What areas are the tours available? |
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Transfer Intelligence can organise tours throughout Europe. We can also arrange tours in many other areas including:Paris, Granada, Cote d’Azur & The Alps. Please ask our sales team for more information. |