Terms & Conditions
TERMS AND CONDITIONS of Transfer Intelligence.
TI - Transfer Intelligence
Please read these Terms & Conditions carefully before using this site. Your use of this site is conditioned by your acceptance of the following terms and conditions whether booking by phone, email or on-line. If you do not agree with any part of the following terms and conditions you must not use this site.
The Lead Passenger / You – This is the person who placed the booking and takes responsibility for the booking and accepts all of the following terms and conditions for and on behalf of each member of the party. The Lead passenger MUST also be the person paying for the transfer and travelling in the vehicle.
Please read these Terms & Conditions carefully before using this site. Your use of this site is conditioned by your acceptance of the following terms and conditions, whether booking by phone, email or on-line. If you do not agree with any part of the following terms and conditions you must not use this site.
Bookings (including last minute bookings)
You can place a booking easily on-line. Payment by credit or debit card is required at the time of booking. Where bookings are made by telephone, the Lead Passenger accepts TI's Terms & Conditions. Once the booking arrangements have been confirmed a written confirmation of the booking will then be sent by email to The Lead Passenger who placed the booking. If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email from TI confirming your booking. This payment is strictly non-refundable within 14 days prior to travel, except in circumstances that are beyond TI's control, where the booking must be cancelled by TI. The Lead Passenger who placed the booking, in doing so, agrees to act as an agent and accepts all the terms and conditions on behalf of each member of the party. TI are organisers of transfers and book the services provided by other approved transfer providers. Each Transfer Providers has their own Terms & Conditions, these are available on request. For all shared & shuttle transfers where the total number of passengers is less than three TI reserves the right to re-book the passenger(s) onto the equivalent bus service.
Last-Minute Bookings (additional information)
If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email from TI confirming your booking. Last-minute bookings may incur a supplement.
Additional Booking and Price Information
All basic prices are based on pick-ups within daytime hours. Pick-ups out of these hours or on peak days will incur a supplement, this will appear as Extras and Supplements on the quotation / booking step.
Last minute bookings will incur a surcharge.
All pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement.*
All prices are subject to change at any time without notice.
The Lead Passenger in accepting TI's Terms and Conditions agrees to pay for any reasonable additional costs incurred for supplements, waiting time and excess luggage.*
Transfer Intelligence (£s) we accept: Visa, Visa Debit, Mastercard.
Please note that if a refund is given, for any reason, TI will not refund the cost of any credit card charges incurred. We do not charge a fee for using a credit or debit card.
Shared options to ski resorts are only available from Mid Dec until Mid-April, exceptions may apply. Days of availability vary depending on the route. You will be notified by email if the shared option isn't available, and a full refund will be given. For all shuttle & shared transfers pick-up times are indicative & subject to change, therefore please call us between 16:00 and 18:00 hours the day before the return transfer to reconfirm your pick-up time, on:+33 (0) 450 733 776.
The booking confirmation sent to The Lead Passenger by email is your ticket. The Lead Passenger must print out this email as proof of purchase. The printed ticket must be shown to the transfer driver on arrival and on the return journey. Please keep this with you for your return journey.
If a missed or delayed flight causes you to be late for your scheduled, private transfer there will be an additional charge applied for waiting time if the flight is delayed by more than 1 hour after the flight's scheduled arrival time. This extra charge will need to be paid by you, in cash, direct to the driver, and before the vehicle's departure.
In the case of shared and shuttle transfers where your flight is delayed up to 1 hour after the flight's scheduled flight arrival time you will be transferred onto the next available shared or shuttle transfer. In cases where there is not another scheduled shared or shuttle transfer service for that day you will be transferred onto the first available shared or shuttle transfer the following day. In cases where the next available shared or shuttle transfer is not a service direct to your chosen resort TI will not be held responsible for any extra costs incurred for any additional transfers to the chosen resort due to delayed flights or trains.
If it is known that the flight will be delayed you must phone TI immediately whereby every endeavour will be made to locate a suitable, alternative transfer for you and or your party, although this cannot be guaranteed. If a suitable alternative transfer cannot be found, you can then choose to arrange a taxi from the airport for yourself. (In this situation it is recommended that you obtain a written receipt for the cost of the journey from the taxi driver for your own insurance purposes or to give to the airline for reimbursement.)
Our Waiver Fee for Delayed Flights
Due to a delayed flight, which causes you to be late for your scheduled transfer:
Transfer Intelligence offers an optional Waiver Fee for delayed flights ONLY. This one-off waiver fee covers any extra waiting time charges caused by delayed flight for up to a maximum of 5 hours. Please note that this is for ONE designated flight only and does not cover multiple flights. If your group is arriving on more than 1 flight the waiting-time waiver will automatically cover the last flight landing, unless otherwise requested at the time of booking. Please note that this only covers DELAYED flights into the same scheduled airport, and at the same scheduled flight arrival time. It does NOT cover diverted flights to a different airport or delays caused by lost or delayed luggage. Our waiver fee does NOT cover cancelled flights, or flights re-scheduled for a different time, or flights delayed due to strikes. If your flight is delayed for more than 5 hours, and you have chosen the Waiver option, the lead passenger will need to pay for any waiting-time charges after the first 5 hours, until they meet with their driver. This extra cost will need to be paid in cash direct to the driver before the vehicle's departure.
Cancelled Flights or Trains
If the flight or Train is cancelled for any reason, this comes under the heading of 'Events beyond our control'. TI will not pay compensation for any events beyond our control. Please check your personal travel insurance for cancelled flights or Trains.
Events within our control
If TI fail for any reason within their control to transfer you from your pre-arranged pick-up to your pre-arranged destination and you are forced to seek an alternative taxi transfer, any reimbursement made shall be no more than the original ticketed cost. Make sure that you request a written receipt from the taxi driver & proof of payment for insurance purposes. Please DO NOT leave the airport, Train Station, Port OR your accommodation without speaking with a member of TI first. If you leave the Airport, Train Station or Port without speaking with a member of TI staff first, this will be classed as a 'No-Show' and no reimbursement given.
Events beyond our control – Force Majeure
TI endeavours to carry its passengers safely and comfortably to their chosen destination with as little inconvenience as possible. However, TI will not pay compensation for any events beyond our control which include: War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, cancelled flights, Trains, fire, severe weather conditions, strikes, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event. TI will only be liable for any reasonable losses arising directly out of a breach of contract, in such cases TI's liability shall be limited to £50 per passenger, this excludes loss or damage of luggage and personal possessions. If any luggage or personal possessions are lost or damaged, where TI were found to be liable, the maximum amount we will pay is £50 per person affected. The Lead Passenger and other party members are advised to check their own travel insurance. We then request that you transfer your rights to us so that, if necessary, we can claim back from our providers any payments we make to you. The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and resort destination/s.
Cancellations & 'No Shows'
The Lead Passenger may cancel the confirmed ticketed booking in writing by email. Cancellations must be made at least 14 days before the time of travel. The monies paid by The Lead Passenger can be applied to a future booking or TI will refund your monies minus a 50 GBP per booking administration fee. Any confirmed ticketed booking cancelled within the 14 days before the time of travel will lose all their monies. No shows will be charged at full rate. Please DO NOT leave the airport, Train station, Port OR your accommodation without speaking with a member of TI first. If you choose to leave the Airport, Train Station, Port or Accommodation without speaking to a member of the TI team first, this will be classed as a 'No-Show' and non-refundable.
Changes to the Booking
The Lead Passenger can make changes to the booking in writing by email, quoting the booking reference number and the changes required. If you require to increase the number of passengers within your party, you must do this at least 3 days before the time of travel, to enable TI to confirm and agree the allocation of a seat and extra charges with yourselves. The rate per person may be different from the rate previously quoted. If an extra vehicle is required, TI will advise you on the most cost-effective transfer available. Should you wish to change either one or all of the following to your booking: Airport, flight time, travel dates, destination/ drop-off point, pick-up point or numbers in party, the following applies: If TI are informed at least 14 days before the original time of travel and within 7 days of the new time of travel, TI will endeavour to re-arrange your transfer for you if at all possible. However, this cannot be guaranteed and is done so at the discretion of TI. New quotations of costs incurred for changes will be submitted by TI and agreed by you before the new booking is ticketed. ANY changes to bookings will be subject to a 20 GBP administration charge per booking, plus any credit card charges. Changes within 7 days of the date of travel will incur a 50GBP charge.
Key Collections & Multiple drop-offs/ pick-up
Please note that if you are collecting keys for your accommodation, or if you request more than 1 specified drop-off or pick-up point the Lead Passenger will be subject to additional waiting-time/ drop charges. These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place. If you know this in advance, please inform us at the time of booking, using the Special Requirement box.
Please note that if you do not submit a full resort address to us we cannot guarantee that we will be able to drop you off at your door. (If you don’t have the full address, we will drop you and your group at the resort Tourist Office. It is your responsibility to check accessibility with the property owner, especially when travelling by minibus or coach. If the transfer takes longer than scheduled due to lack or miss information, the lead passenger will be subject to additional time charges. These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place.
Transfer times to and from popular ski resorts
Please note that if you are travelling to or from a popular route on Saturdays or Holiday times your transfer time may take a lot longer than the 'usual' transfer time allocated by our automated system. You will be notified by email (before you travel) or by telephone or SMS (whilst on holiday) if your return pick-up needs to be brought forward to an earlier time. Please note that during peak days the main roads connecting to and from the ski resorts are extremely busy and therefore if your scheduled pick-up time falls on a peak day we may re-schedule to collect you earlier. Ski resorts roads are usually busiest between 8am and noon, therefore we recommend you avoid travelling during these peak hours. Please note that your return pick-up time may be brought forward on any day of the week if there is bad weather or heavy traffic.
If you make alternative arrangements separately with your driver and do not inform TI of your transfer changes, then TI cannot be held responsible for any misunderstandings that may occur. If you refuse to be collected earlier, TI has the right to cancel your booking without a refund.
Each passenger will be permitted 1 large Suitcase or Holdall. Please Note: If you are carrying skis, snowboards, golf bags or bikes additional supplements may be required, and you will be notified of any supplements before the correct-sized vehicle is scheduled for you. If excess baggage needs additional transportation including trailers, The Lead Passenger will be liable for the extra costs* incurred. If you have chosen a Helicopter Transfer these allocations will differ, as luggage space is limited. Each Approved Helicopter provider has its own guidelines on luggage allowance. Ask TI for more details. The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and destination.
Delays in Transfer
TI will endeavour to ensure that the transfer vehicle(s) arrives on time to collect you and your party and reaches its destination on time. TI will not incur any liability whatsoever in the event of any delay due to causes beyond its control. If your transfer is delayed more than 30 minutes from your scheduled flight arrival time, please call TI immediately for an update on the situation. Please DO NOT leave the airport, Train station, Port OR your accommodation without speaking with a member of TI first. If you choose to leave the Airport, Train Station, Port or Accommodation without speaking to a member of the TI team first, this will be classed as a 'No-Show' and non-refundable.
All vehicles are fully insured for passenger- and third-party claims, as required under the law of the country in which it is registered. However, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss and damage. The Lead Passenger and other party members are advised to check their own travel insurance.
Rights Reserved – Alcohol and Illegal Substances
The Lead Passenger should note that TI and its Approved Provider Drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, passengers or the vehicle.
Travelling with Babies & Infants
Laws & regulations pertaining to the use of baby seats, child seats & seat belts vary from country to country for age limits and fitting in cars, minibuses and coaches. There is an exemption for licensed vehicles, which can still carry children if a child seat is not available. In licensed vehicles children under 3 years may travel unrestrained in the rear if no child seat is available, and children 3 years and above must use a seatbelt if no child seat is available. It is recommended that you provide & fit your own child/baby seat/s. You will be required to fit the child/baby seat/s yourself, even if the child seat is provided by the driver. The driver is not responsible for the fitting of baby & child seats. If you require a baby/child seat, please request one at the time of booking. Please note that we cannot guarantee to provide a requested child seat.
Smoking is not allowed in any of the transfer vehicles.
The Consumption of Food and Drink
The consumption of food and drink is not allowed in any of the vehicles. If you wish to take a break, please ask your driver. Additional stops en-route are at the discretion of the Approved Transfer Suppliers and/or their drivers.
In the unlikely event that you have any reason to complain or experience any problems when dealing with TI or any of its approved transfer providers, please inform the transfer driver immediately who will be more than happy to assist. You should then put any complaint in writing by email direct to TI within 28 days of the verbal complaint. If you have any queries or experience any difficulties with our website or booking system, please inform our customer services department immediately at firstname.lastname@example.org and we will do our utmost to resolve the matter.
If the Lead Passenger or any member of their party has any special requests or is a person with a disability you must inform us at the time of booking, we will then confirm if the transfer vehicle will be suitable and be able to meet your requirements before we accept the booking. If TI cannot accommodate the particular needs of the person concerned, we may have to decline the booking.
Links to other sites
This site contains links to other websites, which are provided as a convenience to you, TI or its third-party providers do not endorse, nor are we responsible for, any of the content or materials on such websites. If you choose to access any other website, you do so at your own risk.
Protecting your information
TI will use all reasonable efforts to keep our site available 24/7, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system breakdowns. TI cannot guarantee that the site will be error free, or that the servers are free from viruses.
Nothing can affect the consumer's statutory rights by any of the foregoing.
N.B.: English law will govern all these Terms and Conditions.
* Any additional costs incurred for supplements and excess luggage may vary depending on the supplier used, and if not paid at the time of booking, will need to be paid directly to the driver, in local currency, at the time of the pick-up. 'Waiting-time' excesses must be paid directly to the driver in local currency. If any additional charges aren't paid directly to the driver, any monies due must be paid by credit card to Transfer Intelligence within 7 days of the date of transfer.